Return & Refund Policy

⏳ Return Window

You must request a return within 7 days of receiving your order.

After 7 days, we can only provide technical support or spare parts (not refunds).

💵 Refunds

Approved refunds will be issued to your original payment method.

Processing time: 5–10 business days after we receive and inspect the returned product.

🔄 Exchanges

If your hovercraft has a defect or problem, we may offer a free replacement instead of a refund.

Buyers may also choose to upgrade or exchange for another model (price difference applies).

📦 Return Shipping

If the return is due to a product defect or our mistake, we cover all shipping costs.

If the return is due to personal reasons (e.g. change of mind, wrong order, no longer needed), the buyer is responsible for:

Return shipping to our warehouse.

The original outbound shipping cost (even if the order qualified for “Free Shipping,” the actual shipping fee will be deducted from the refund).

⚠️ Non-Returnable Items

Products damaged by misuse, crashes, or improper modifications are not eligible for return.

Batteries and electronic parts that have been connected/used cannot be returned unless faulty upon arrival.

🚨 How to Request a Return

Contact our customer service team at [Your Email Address] with your order number and issue description.

Attach clear photos or videos showing the problem.

We will confirm whether the product needs to be returned or if we can send replacement parts directly.